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"DeviceLock Enterprise Server cannot access the database. Access is denied. Do you want to change connection parameters?" when connecting to DeviceLock Enterprise Server via DeviceLock Management Console

DESCRIPTION

After rebooting computer with both DeviceLock Enterprise Server and SQL Server installed an error message is displayed on attempt to connect to DL Server with DL Management Console: "DeviceLock Enterprise Server cannot access the database. Access is denied. Do you want to change connection parameters?".

After pressing "Test connection" button connection to the database can be established until the next reboot.

COMMENTS

This behaviour indicates that DeviceLock Enterprise Server service is being started prior to SQL Server service, thus a connection to the database can notbe established right after system start and an attempt to reconnect to SQL Server is required to access the database.

RECOMMENDATIONS

Execute the following command with Administrative privileges on computer with DeviceLock Enterprise Server and SQL Server installed:

sc config dlserver depend= RpcSs/MSSQL$Instance

where"MSSQL$Instance" should be replaced with the name of "SQL Server" service.