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Resolved - An instance of DeviceLock Enterprise Server running under Windows Server 2008 R2 does not receive any information from Windows 7 clients, while Windows XP clients with the same data transfer configuration send their data successfully

DESCRIPTION

An instance of DeviceLock Enterprise Server running under Windows Server 2008 R2 does not receive any information from Windows 7 clients, while Windows XP clients with the same data transfer configuration send their data successfully.

COMMENTS

This known issue is caused by the new authentication algorithm used in Windows Server 2008 R2.

RECOMMENDATIONS

SecurityLevel.reg (322 b)

1. Upgrade your instance of DeviceLock Enterprise Server to version 7.1.7.42997 or a higher one;
2. If the upgrade is not an option, the issue can be resolved by creating the "SecurityLevel" DWORD type value on computers with DeviceLock Agent, either using the attached .reg file, or manually:

for the Local Policies
[HKEY_LOCAL_MACHINE\SOFTWARE\SmartLine Vision\DeviceLock\Policy\LocalPolicy\Regular]
SecurityLevel=DWORD:1

for the Group Policies
[HKEY_LOCAL_MACHINE\SOFTWARE\SmartLine Vision\DeviceLock\Policy\GroupPolicy\Regular]
SecurityLevel=DWORD:1