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Resolved - DeviceLock Print Viewer crashes on attempt to open a shadow copy of a printed document


An attempt to view shadow copy of printed document from Shadow Log Viewer results in DeviceLock Print Viewer's crash returning the following or a similiar error:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DLPrnViewer.exe
  Application Version:
  Application Timestamp:    4e612028
  Fault Module Name:    DLPrnViewer.exe
  Fault Module Version:
  Fault Module Timestamp:    4e612028
  Exception Code:    c0000005
  Exception Offset:    00025fbf
  OS Version:    6.1.7601.
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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This known issue has been fixed in version 7.1.33781.


1) Upgrade to the latest version of DeviceLock (7.1.33781 or higher).
2) If the problem still persists, please contact DeviceLock support team attaching the file(s) catalyzing the issue with a detailed description including information about model and manufacturer of the printer used to print the file, application used to print the file, other relevant information.