Resolved - DeviceLock Print Viewer crashes on attempt to open a shadow copy of a printed document
DESCRIPTIONAn attempt to view shadow copy of printed document from Shadow Log Viewer results in DeviceLock Print Viewer's crash returning the following or a similiar error:
Problem Event Name: APPCRASH
Application Name: DLPrnViewer.exe
Application Version: 184.108.40.206972
Application Timestamp: 4e612028
Fault Module Name: DLPrnViewer.exe
Fault Module Version: 220.127.116.11972
Fault Module Timestamp: 4e612028
Exception Code: c0000005
Exception Offset: 00025fbf
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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COMMENTSThis known issue has been fixed in version 7.1.33781.
RECOMMENDATIONS1) Upgrade to the latest version of DeviceLock (7.1.33781 or higher).
2) If the problem still persists, please contact DeviceLock support team attaching the file(s) catalyzing the issue with a detailed description including information about model and manufacturer of the printer used to print the file, application used to print the file, other relevant information.