Top menu

The DropBox client fails to connect to remote server during synchronization

DESCRIPTION

The DropBox client fails to connect to remote server during synchronization.

COMMENTS

DeviceLock uses its own certificate to encrypt the SSL traffic, while some websites / applications can only work with a predefined certificate.

RECOMMENDATIONS

To allow DropBox to synchronize with its servers, add the following addresses into the Protocols SSL WhiteList:

*static.reverse.softlayer.com;
*dropbox.com;
*.compute-1.amazonaws.com.

*You can search the 'NetworkLock issues' section of this Knowledge Base for the information on resolving of similiar issues.