Top menu

Resolved - User Access Control (UAC) can not be disabled after DeviceLock agent installation

DESCRIPTION

The symptoms may vary due to computer configuration, most common are:
- User Access Control (UAC) window opens blank, an attempt to refresh window or to open a new one returns COM Surrogate has stopped working" error;
- UAC returns to default (High) state after each reboot.

COMMENTS

This known issue is fixed in DeviceLock version 7.0.31327.

RECOMMENDATIONS

1. Upgrade all DeviceLock instances to version 7.0.31327 or higher;
2. Disable BitLocker To Go integration (Service Options-> Encryption) explicitly, as it is set to "Enabled" by default (i.e. "Not Configured").