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Configuration - Resolving custom MSI-deployed service settings not applying to endpoints issue

DESCRIPTION

A custom DeviceLock MSI package when deployed, updates DeviceLock agent only, while the service settings remain unchanged.

COMMENTS

The issue indicates that DeviceLock Administrators functionality is active on target computers. When enabled, it protects DeviceLock settings from unauthorized changes.The existing DeviceLock Service settings cannot be replaced with the ones from the custom MSI package in this case.

RECOMMENDATIONS

1.Disable DeviceLock Administrators functionality on target computers before installing the MSI package;
2.Use the standard MSI package to deploy DeviceLock Service only. Once done, use any of available methods to configure DeviceLock Service settings (Group Policy, DeviceLock Enterprise Manager, DeviceLock Management Console,DeviceLock applet in Control Panel and others).