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Internal UMTS modem not working properly on a DeviceLock-controlled computer

DESCRIPTION

An internal UMTS modem is not able to connect to wireless network, properly interact with its native modem software that is not able to see the device, or simply fails to function properly with other symptoms.

COMMENTS

Generally, most UMTS modems' problems are caused by their driver software not able to handle standard PnP requests resulting in modems' malfunction.

RECOMMENDATIONS

DLInfo.exe (260 kb)

1. Be sure to install the latest drivers for your UMTS modem;
2. If still not working properly, run the attached DLInfo.exe utility on problem computer and send its ouptut file ('dlinfo.zip') to us for further investigation.