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‘The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager

DESCRIPTION

‘DeviceLock Enterprise Manager\Plugins\Install Service – The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager.

COMMENTS

Installing DeviceLock Service via DeviceLock Enterprise Manager requires special access to the service’s executable file (dlservice.exe or dlservice_x64.exe). However, ‘DeviceLock Administrators’ functionality is denying that kind of access to any user when active. As a result, neither the console, nor any other application is able to access the service’s executable file.

RECOMMENDATIONS

1. Keep DeviceLock Service idle on the DeviceLock consoles computer (the computer used to manage DeviceLock);

2. Prepare for this scenario:
a. Disable ‘DeviceLock Administrators’ functionality;
b. Stop DeviceLock Service by executing ‘dlservice.exe -e’ or ‘dlservice_x64.exe -e’ command;
c. Copy the service’s executable file to another location;
d. Set the path to this new location in the settings of ‘Install Service’ plug-in;
e. Recover the configuration by starting up DeviceLock Service either by executing ‘dlservice.exe/dlservice_x64.exe -s’ command, or by connecting to it in DeviceLock Management console, and enabling back ‘DeviceLock Administrators’ functionality.