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‘Failed to verify store path. [5] Access is denied’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

DESCRIPTION

Store path verification process fails with ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or editing the configuration of DeviceLock Enterprise Server in its options.

COMMENTS

The error indicates that the path specified in the Store path parameter is correct, but the user account used to run the DeviceLock Enterprise Server service (‘Log on as’) doesn’t have full access to files by this path.

RECOMMENDATIONS

1.    If a shared network resource has been specified, make sure that DeviceLock Enterprise Server’s service account does have ‘Full Access’ permissions for this resource;
2.    If it is a local directory, please check the NTFS permissions for the folder: DeviceLock Enterprise Server’s service account needs to have full access to this location.