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‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

DESCRIPTION

Database creation process fails with ‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options.

COMMENTS

The error indicates that the database specified in the Database name parameter already exists but is outdated. This existing database has an unsupported format so it can’t be automatically upgraded to the new format. It may also happen when you are trying to use the database that was not created by DeviceLock Enterprise Server.

RECOMMENDATIONS

Use another database or create a new one using DeviceLock Enterprise Server Options.