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‘Collecting data from <computer name> failed - you must have administrative privileges to perform this operation (7045)’ error in Server Log

DESCRIPTION

DeviceLock Enterprise Server is unable to collect data from remote computers, returning the “Collecting data from failed - you must have administrative privileges to perform this operation (7045)” error found in Server Log.

COMMENTS

The error indicates that the account used to run DeviceLock Enterprise Server’s service does not have "DeviceLock Administrators" privileges when Default Security has been disabled.

RECOMMENDATIONS


Make sure that the account used to run DeviceLock Enterprise Server (see ‘Log on as’ parameter) is in the list of "DeviceLock Administrators" or install DeviceLock Certificates for authentication (inevitable in case the value is ‘Local system’);