Top menu

‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager

DESCRIPTION

DeviceLock Enterprise Manager returns ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer controlled by DeviceLock Service.

COMMENTS

The error indicates that the version of DeviceLock Service is older than that of DeviceLock Enterprise Manager.  

RECOMMENDATIONS

Install a matching version of DeviceLock Service on the target machine: In DeviceLock Enterprise Manager, use ‘Install Service’ plug-in.