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Topic: «Barcode Scanner Manhatten Model 401517 recognized as Keylogger», Barcode Scanner must not be blocked

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reinert-ritz


User profile

Posts: 1
Joined: 09/08/2017
Hi,

I just setup DeviceLock and found that our Barcode Scanners being blocked by DL as a Keylogger.
The strange thing is, that they are not blocked on every PC.
I just rolled out the Service on all Machines without any changes to the Service Settings.

Anyone having an idea what might cause this issue?
Using Windows 7 Pro 32/64 bit and Windows 10 Pro 64 Bit.

-UPDATE:
This is the message I get
The following event has occurred:
Event type: Success (Cool
Computer: hidden
Date/Time: 09/08/17 11:58:35
Source: USB port (10)
Action: Keylogger Detected
Name: USB Composite Device (USB\VID_040B&PID_6543\5&13C781CB&0&2)
Info:
Reason:
User name: hidden
User SID: hidden
Process name:
Process Id:
Event id: 42


Regards,
Dave[I][/I][B][I]
Posted: 09/08/2017 12:23:09

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Ekaterina Vavilova
Technical Support Engineer
Editor


User profile

Posts: 877
Joined: 06/27/2007
reinert-ritz!
You need to add this Barcode scanner into USB WhiteList for Everyone group, then this device will be excluded from key-logger detection.
Posted: 09/11/2017 12:51:46

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