DeviceLock Support
Software issues
- "Grand-Smeta" (StroyInfo) application fails to start on a DeviceLock controlled computer
- "The instance of the SQL Server Database Engine cannot obtain a LOCK resource at this time. Return your statement when there are fewer user. Ask the database administrator" error in DeviceLock Enterprise Server Log
- 'Symantec Tamper Protection Alert' error when anti-tampering functionality of Symantec products is activated
- After unplugging a USB storage device and either plugging in another one, or replugging the same device, the system can not recognize the new device
- Authentication in Lotus Notes 8.5.2 is not working after DeviceLock installation
- Built-in Windows XP CD burning functionality allows burning a CD though writing is blocked by DeviceLock
- Citrix XenApp Web Plugin fails to load applications
- Configuration - Maintaining a Rapidly Growing SQL Database
- Configuration - Reducing the Size of DeviceLock Enterprise Server Database
- Configuration - Resolving iPhone Synchronization Problems
- Configuration - Resolving Issues with iPod Recognition by iTunes
- Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization
- Configuration - Resolving Sudden System Crashes and/or Sudden Restarts
- Configuration - Resolving Synchronization Interruption of Palm Handheld
- DeviceLock - GetActiveDFSServer error! (2662) 'There is no DFS name whose entry path matches the input entry path' error
- DeviceLock Group Policy Manager snap-in does not appear in Group Policy Editor on 64-bit operating systems
- Error 1920 when installing DeviceLock Service to Parallels Virtuozo Containers virtual machine
- Internal UMTS modem not working properly on a DeviceLock-controlled computer
- Oracle Jdeveloper 11g not starting
- Reducing the size of 'DeviceLockDB_log.LDF' transaction log file
- Resolved - Talend Integration Suite Enterprise Edition 4.0 fails to start on a DeviceLock controlled computer
- Resolved - 'Asp_merge.exe' tool fails to start on computers with both DeviceLock Endpoint DLP Suite and Symantec Anti-virus installed
- Resolved - Adobe Flash Builder 4.6 fails to start
- Resolved - After connecting to a computer with Radmin tool, the CPU consumption by DeviceLock Service on remote PC increases to 30-50% and stays this high until the Radmin connection to the computer is terminated
- Resolved - AutoCAD performance dramatically decreases after the installation of DeviceLock
- Resolved - Byte Pass PC software fails to start on a DeviceLock-controlled computer
- Resolved - Desktop screen appears black after rebooting a DeviceLock controlled computer with Symantec Endpoint Protection 12 installed
- Resolved - DeviceLock Update for Kaspersky AntiVirus
- Resolved - DeviceLock Update for SafeGuard
- Resolved - DeviceLock Update for System Crash / WINSAED Compatibility
- Resolved - Endpoint Performance while Shadowing
- Resolved - Hot Removal of SafeGuard Devices
- Resolved - It either takes long time to display flash content, or the flash content cannot be displayed on websites via Firefox browser with Flash Player plugin
- Resolved - Kaspersky Endpoint Security 8.1 stops working and fails to start after DeviceLock agent upgrade to build 7.1.34908, as well as after the initial installation of the above build
- Resolved - Microsoft App-V based applications fail to start
- Resolved - On Windows XP computers, mouse cursor becomes sluggish after pressing 'PrintScreen' button in order to make a screen capture with Snagit software
- Resolved - Remote installation of DeviceLock agent via DeviceLock Enterprise Manager console fails returning the "The handle is invalid. (6)" error if Kaspersky Endpoint Security 8.1 is started on the target computer
- Resolved - System crash when launching the 'Bluetooth Suite' utility on a computer with Asus P8P67 B3 Revision motherboard
- Resolved - System Issues Related to Dr.Web 6.0
- Resolved - User Access Control (UAC) can not be disabled after DeviceLock agent installation
- Resolved- Execution of various applications of Microsoft Office Professional Plus 2007 suite fails with the "The application failed to initialize properly." error
- Resolved/Configuration - The sent e-mails containing attachments do not move to 'Sent' folder, hanging in 'Outbox' folder of an e-mail client
- Resolved: Oracle SQL Developer v2.1 not launching after DeviceLock installation
- Resolving "MMC could not create the snap-in" error in DeviceLock Management Console
- Resolving - Various Java applications fail to start on DeviceLock controlled computers returning the "Could not create the Java virtual machine" error
- Resolving - Various Java-based applications fails to start returning various error messages
- Roxio Easy Media Creator allows burning a CD/DVD though writing is blocked by DeviceLock
- Soap UI v3.6.1 cannot be executed on a DeviceLock controlled computer
- System restarts at each reboot once DeviceLock Service gets loaded (Kyocera drivers compatibility issue)
- System restarts when installing DeviceLock Service (Symantec GoBack compatibility issue)
- The "Deny write access to removable drives not protected by Bit Locker" option cannot be enabled on DeviceLock controlled computer
- Using StarForce-protected CDs not possible on a DeviceLock-controlled computer (StarForce compatibility issue)
- Windows 7 (x64) hangs on shutdown
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