DeviceLock®
STOP DATA FROM SLIPPING THROUGH
YOUR FINGERS
  

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Technical Support

Case Study
Irwin Mitchell proves commitment to information security

National Law Firm of the Year, Irwin Mitchell, has demonstrated the value it places on data security and confidentiality by rolling out SmartLine's DeviceLock® endpoint security solution across the organisation. The DeviceLock® solution, which Irwin Mitchell purchased from reseller, GSS, ensures that no information can be removed or copied from the corporate system without appropriate authorisation. DeviceLock® controls access to all ports and devices on the company's network, including USB ports and memory sticks, CD-ROMs, portable storage devices, MP3 players, FireWire, WiFi and Bluetooth. It also protects organisations from keylogging attacks. But unlike solutions that simply disable the port completely, DeviceLock® offers a layer of management, so that the IT department can set and change settings.

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Technical Support

Before requesting customer support, please check out the Help for the program you are using. Also, we strongly recommend that you read these Frequently Asked Questions:


If you still have questions, comments or bug reports, please use our online helpdesk. The helpdesk automatically logs your support requests and assigns each a unique identifier. Our support specialists will process your requests as soon as possible.

To consult with our support specialists through the helpdesk, you need to be authorized. If you are not registered yet, you will be asked to complete a short registration form. Once you submit this form, you are authorized. There is no need to wait to receive an e-mail confirmation. Once you are authorized, you can send your support request to our techsupport specialists.


You can also contact our technical support team at: +1-925-231-0042. Phone support hours are Monday to Friday, 8am - 5pm PT.


Please give the following info:

  • Product's name

  • Product's version (see the "About" dialog)

  • Product's serial number (if you're a registered user)

  • Windows version (including service packs and other installed fixes or patches), US or International

  • Your computer information: CPU type and speed, installed memory

  • Description of the problem (as much detail as possible so we can duplicate the problem)


If you have questions about online ordering, payment, or shipping procedures, please go visit the Customer Care Center.


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