Top menu

Topic: «DeviceLock Service not stoppable»

« Previous topic | Next topic »

Fred Goldbeck


User profile

Posts: 19
Joined: 08/20/2007
Hi,
we want to update DeviceLock-Service from 5.71 to 6.2.
By executing the MSI, the Service is updating itself.
Now the problem: under version 5.71 the service was able to stop/start with Administrator privileges. After Installing the Service-MSI (6.2) the Service is not start/stoppable, even "Default Security" is enabled or special Administrators are defined. In all cases the service keeps unconfigurable...
What can we do, that the service after installing dont denies its configuration?
Posted: 11/29/2007 14:45:46

Top

Roman Gaditskiy
Guest



Have you tried to use the consoles from 6.2 version to configure the service?
Posted: 11/29/2007 14:54:36

Top

Fred Goldbeck


User profile

Posts: 19
Joined: 08/20/2007
Hi after installing the service-msi the service was not able to stop.

After that, wie tried to configure the service by using the 6.2 console. In all cases at the menu "DeviceLock Administrators" the service keeps unstoppable, also after system-reboot.

We tried that on several machines, which are in Domains and some which are not in Domains (without group policies). At all machines the service all times is unstoppable after upgrade from 5.71 to 6.2
Posted: 11/29/2007 15:20:30

Top

Roman Gaditskiy
Guest



Roman Gaditskiy wrote:
at the menu "DeviceLock Administrators" the service keeps unstoppable


It is not quite clear what you mean by saying it. If you need to stop the service use "dlservice -e" command.

Please, describe your problem in more details. Have you succeeded in configuring the service with the consoles from new version? What console do you use (DeviceLock Management Console or DeviceLock Enterprise Manager)?
Posted: 11/29/2007 15:28:33

Top

Fred Goldbeck


User profile

Posts: 19
Joined: 08/20/2007
Hi, the stopping of the service by "dlservice -e" works fine but we want to stop the service by Windows service-console or with WMI-Scripts. That doenst work.
Posted: 11/29/2007 15:46:39

Top

Roman Gaditskiy
Guest



Fred Goldbeck wrote:
we want to stop the service by Windows service-console


This is not recommended. The service should be stopped using the mentioned command.
Posted: 11/29/2007 15:56:00

Top

Fred Goldbeck


User profile

Posts: 19
Joined: 08/20/2007
its not a bug, its a feature, right?
Posted: 11/29/2007 16:06:28

Top

Timour Gousseinoff
Senior Technical Support Engineer
Editor


User profile

Posts: 293
Joined: 06/28/2005
Exactly. Extended components protection, so to say.
Posted: 11/29/2007 17:52:00

Top

Fred Goldbeck


User profile

Posts: 19
Joined: 08/20/2007
It may be better, that the customer can decide, how secure their clients will be configured.
For supporting our 1500 clients it will be much easier by scripting the services with Microsoft WMI-technology than manually to stop the dlservice with dlservice -e on each machine.
Posted: 11/30/2007 10:32:26

Top

Ekaterina Vavilova
Technical Support Engineer
Editor


User profile

Posts: 682
Joined: 06/27/2007
You can create a logon script, keeping in mind command "dlservice.exe -e"
Posted: 11/30/2007 11:02:59

Top