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Topic: «installation service did not respond error 1053»
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luca
User profile Posts: 3 Joined: 08/25/2010 |
Hello,
during the remote installation service on 2 windows xp computers from Enterprise Manager installed on my pc, i receive this error: The service did not respond to the start or control request in a timely (1053) ...but the computers have a good ping and they are visible on the network, what's wrong? |
| Posted: 08/25/2010 12:38:58 | |
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 368 Joined: 07/20/2006 |
What version and build of Devicelock are you installing?
Most often this problem is caused by firewall software or antivirus script blocking the installation of the software. If you're running any of these, try disabling firewalls or script blocking and see if installation is successful. Also, make sure that the following Services are running on the problem machine(s): - RPC - Server - Remote Registry - Terminal Services |
| Posted: 08/25/2010 18:47:50 | |
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luca
User profile Posts: 3 Joined: 08/25/2010 |
mmm probably....i'm using Sophos Antivirus...but i need the right name of file with extensione, for exlude from scan and/or a full directory path to exclude all of inside files....can you tell me which are the files to exclude? |
| Posted: 08/25/2010 20:38:10 | |
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 368 Joined: 07/20/2006 |
For the Devicelock Service, you will need to exclude or add to exceptions the file dlservice.exe. |
| Posted: 08/25/2010 20:47:05 | |
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luca
User profile Posts: 3 Joined: 08/25/2010 |
yes!!! now i've successfully installed the service!! thanks....but for other settings, which are the file name to exclude? |
| Posted: 08/25/2010 21:11:43 | |
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 368 Joined: 07/20/2006 |
Please specify exactly what you mean by "other settings"?
If referring to port configuration: You can instruct DeviceLock® to use a fixed port, making it easier to configure a firewall. If you want to configure the firewall for dynamic ports connection, follow the instructions below. You need to open 135-139 ports and all ports above 1024 for incoming and outgoing packets: Port 135 (TCP) - for Remote Procedure Call (RPC) Service Port 137 (UDP) - for NetBIOS Name Service Port 138 (UDP) - for NetBIOS Netlogon and Browsing Port 139 (TCP) - for NetBIOS session (NET USE) Ports above 1024 (TCP) - for RPC Communication DeviceLock® works like any other standard Windows NT/2000/XP/Vista administrative tool (such as Event Viewer, Services, Computer Management, etc.) so, if these tools work then DeviceLock® will work, too. If you are referring to other Devicelock services, such as the Devicelock Enterprise Server Service or Devicelock Content Security Server Service file names, they are as follows: Devicelock Enterprise Server Service: DLServer.exe Devicelock Content Security Server Service: DLCSS.exe |
| Posted: 08/25/2010 21:27:45 | |
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Data Recovery
User profile Posts: 1 Joined: 08/31/2010 |
At the remote installation service on Windows XP sp2 computers from Enterprise Manager installed on my pc, at the time of installation error display :The service did not respond to the start or control request in a timely 1053
Arleen URL |
| Posted: 08/31/2010 10:39:32 | |
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 368 Joined: 07/20/2006 |
What version and build of Devicelock are you installing?
Most often this problem is caused by firewall software or antivirus script blocking the installation of the software. If you're running any of these, try disabling firewalls or script blocking and see if installation is successful. Also, make sure that the following Services are running on the problem machine(s): - RPC - Server - Remote Registry - Terminal Services |
| Posted: 08/31/2010 19:04:12 |
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